Privacy Policy

This document outlines the way in which we collect, hold, secure, use and share your personal information. We value your trust and take the protection of your personal information very seriously.  Please read this document and do not hesitate to contact us with any improvements.

 

Privacy Policy

Peric Pty Ltd trading as Captain Nemo’s Pool, Spa & Marine:

• operating in Australia endeavour to comply with the Privacy Act 1988 Aus and the Australian Privacy Principles which together are referred to in this policy as “Australian Privacy Law”.

 

This policy applies to anyone who accesses any website of ours. It also applies to anyone who deals with us or from or about whom we collect personal information (whether as a prospective or an actual customer, guarantor, contractor, supplier, service provider, employee, or in any other capacity whatsoever).

We may collect personal information and sensitive information in respect of any person to whom this policy applies.

 

Pseudonyms

Required by law or Captain Nemo’s policy, Captain Nemo’s will ask you to provide personal information. These circumstances include where you order goods online (including when you pick up such goods from one of our stores), where you apply to purchase goods on finance, where you return goods for repair, where you purchase goods to be delivered or installed, collect goods from a Captain Nemo’s Store, where you enter one of our competitions, when you submit a request, enquiry, complaint, consumer guarantee or warranty claim, and when you pre-order goods.

 

By visiting our website or otherwise dealing with us, you agree to this policy and you also agree to the collection of your information by the website or otherwise and also to our collection, holding, use and disclosure of your information in accordance with this policy.

The kinds of personal information Captain Nemo’s collect or which we may hold about you may include:

• your name;
• your address;
• your date of birth;
• your telephone number(s);
• your e-mail address;
• payment information;
• financial information such as your bank account details;
• transaction information;
• your user name and password;
• details about your earnings (if you are buying products using a finance plan);

information contained on identification documents (such as driving licences) and, in some specific cases, copies of such identification documents, where we require these to verify your identity;

• information on how you use our products and services;
• your Internet Protocol (“IP”) address, server address, domain name and information on your browsing activity when visiting one of our websites;
• your user name for social networking sites that you use, to refer to, or in conjunction with, our goods and services and personal preferences regarding products and services; and CCTV images of you whilst you are in one of our stores.;
  • your internet service provider or the providers of your internet browser software may also collect such information for their own purposes. We are not responsible for the collection, storage and use of such information by these entities and refer you to their respective privacy policies;
  • employer, previous employers and length of any employment;
  • photos, images and biometric information;
  • information found on social media;
  • contact details;
  • payment details;
  • your marital status;
  • your occupation (and duration of that occupation)
  • your combined household income (range)
  • whether you own or rent your home and your personal interests
  • customer history with us

 

If you apply for employment we may also collect and store information including your:

• education, training and other qualifications
• work history
• professional or trade associations or union membership

• hobbies and other interests
• criminal history
• personal statements about your attitudes to:
• life
• work
• relationships
• other workers

We may collect personal and sensitive information from you in relation to your application for employment with us. We will collect, hold and use that information solely for the purposes of assessing your application. If you are successful, your information will become part of your record.

 

How Captain Nemo’s collect your personal information

 

We collect personal information in a number of ways including:

• when you order goods or services from us (either online, in-store or over the telephone);
• when you collect goods that you have ordered from us, including from any one of Captain Nemo’s stores
• when you set up an account with us;
• when you purchase certain products
• when you pay for goods by cheque;
• when you request for a refund or exchange of a product;
• when you enter competitions or promotions that we run;
• when you provide us your details for customer care purposes;
• requesting a quote, make a complaint or for any other reason
• when you browse one of our websites (further information is set out later in this Privacy Policy);
• when you submit an enquiry using one of our websites;
• when you complete surveys or provide online feedback or product reviews; and
• when you publicly comment about us on social media sites (for example so that we can answer questions about our products); and through the closed-circuit video cameras located in our stores, when you visit one of our stores.

Generally, Captain Nemo’s will collect your personal information directly from you.

We may collect the information in person, over the telephone or internet, by mail, fax, email or camera, through social media or biometric reader, by other electronic means or by completion of an application or consent form, whether on-line or otherwise. We may also collect this information from third parties, who we may engage to collect information from directly from you, or who we may purchase information from.

 

We may collect the information from your visit to our website through the use of technologies such as anonymous identifiers, session variables and cookies. If you set your internet web browser to block or limit cookies, some features of our website may not work as efficiently or at all.

However, Captain Nemo’s also holds information, collected incidentally, concerning individuals who work for companies or organisations that have a business relationship with Captain Nemo’s.

 

This includes:

 

• making enquiries about, employee, independent contractor, supplier of us;
• if you apply for a job, then we may collect information about you from third-parties that you nominate as referees in your application;
• when you visit our website or participate in an online enquiry
• when you visit or participate in any activity on any website or social media site established by us
• when you apply to join and participate in a loyalty program; or
• when you otherwise deal with us

 

then we may collect personal, credit and/or sensitive information about you from you or from other sources when it is impractical or unreasonable for us to collect it directly from you.  These sources may include:

• a credit reporting body
• someone authorised by you such as an agent, broker, accountant, solicitor, attorney, financial counsellor, introducer, business colleague, associate, family member or guarantor
• a referee
• an employer (current or former)
• a government body
• financial institution
• a professional or trade association or trade union
• a manufacturer or distributor of any products or services supplied by us, purchased by you or in respect of which you have made enquiries or which you get serviced or repaired with us
• our agents such as commercial agents, debt collectors or solicitors

• make enquiries about, employee, independent contractor, supplier of us
• visit our website or participate in an online enquiry
• visit or participate in any activity on any website or social media site established by us
• apply to join and participate in a loyalty program
• otherwise deal with us

 

How we hold your personal information

We use reasonable endeavours to secure your personal information which may include:

• maintenance of a secure environment for storage of information
• requiring that access to such information be confined to authorised personnel
• using technology such as encryption or password protection to secure information

• as part of customer records and other electronic documents on which personal information is contained which are stored on our information technology systems and servers operated by third parties who provide services to us in connection with our business; and
• by securely storing hard copy documents on which personal information is contained, at our various premises and using third party document management and archiving services.

 

We require and/or expect other entities that collect your information from us to use reasonably available technology to secure it.

We are not responsible for the security of any computer, mobile phone, tablet computer or other device whatsoever which you use to access our website or to communicate with us and through which we provide communications to you.

 

The purposes for which we collect, hold, use and disclose your information

We may share your information within the Captain Nemo’s network.

We may collect, hold, use and disclose your information for the following purposes:

• the provision of goods or services to you
• the administration of agreements to which you or we are a party and to assess compliance with them and benchmark performance
• the administration of any warranty provided to you
• the consideration of any application or proposed guarantee by you
• to ask about your experiences with or impressions of goods or services supplied by us or to you or in respect of which you have made enquiries
• to contact you regarding product recall
• to conduct customer care, marketing, promotional and advertising activities
• to conduct surveys and assess market trends
• to improve website functionality or useability
• to facilitate the operation or functionality of operational, administrative, information and other systems and procedures
• to assist with audits, reviews, investigations or enquiries concerning goods or services supplied by us or to you or otherwise
• the administration, management or improvement of business
• for data analytics and market research
• for purposes outlined in policies, procedures or manuals
• for a time and attendance system or provision of services such as training for employees, contractors or providers or receivers of goods or services
• assessment and processing of job or other applications
• to share between our related bodies corporate and franchisees for any of these purposes
• to exercise, enforce, take lawful action in respect of, secure or perfect any right or agreement
• to communicate with you (or to disclose your personal information to third parties so they may communicate with you), by way of direct marketing, information about our goods or services or those of other organisations
• to search public records or registers, or to register information or an interest thereon
• any potential or actual sale, transfer, merger, acquisition, restructure or other dealing in respect of business or assets
• agreements we have with manufacturers, distributors or suppliers of goods or services supplied by us or to you or in respect of which you have made enquiries or which you get serviced or repaired with us, other suppliers, financiers, insurers, brokers, service providers, dealer associations or other external parties whatsoever (“counterparties”)
• to allow counterparties to achieve any of these purposes and share your information with other organisations whether or not part of our group (including dealerships and businesses in their networks and their suppliers, service providers, associates and other external parties whatsoever) for these purposes (and this includes disclosure to the counterparties and other organisations for such purposes and we refer you to their privacy policies)
• to communicate with you for any of these purposes
• any purpose requested or consented to by you
• any purpose required, authorised or permitted by law
• compliance with any law including the National Consumer Credit Protection Act, Privacy Act, Anti-Money Laundering and Counter-Terrorism Financing Act and any other law whatsoever
• providing franchisee support and all things of or incidental to carrying out our role as a franchisee
• to comply with disclosure requirements under the Franchising Code of Conduct
• any purpose referred to in this policy

 

How to opt out of receiving direct marketing material

If we send you direct marketing material, we will provide you with a means to opt out of receiving further material.

You may opt out of receiving direct marketing material from one or more of us only by contacting us as referred to under the heading “Our Store Locations” on our website or by any other means referred to in the direct marketing material.

If you wish to raise concerns about direct marketing material you receive from us or through use by others of our databases, please contact us as referred to under the heading “Our Store Locations” on our website.

 

Whether we supply your information to overseas recipients

Your personal information may be transmitted to overseas recipients as part of our ordinary business or normal use of our information technology systems. Some of our operations, related entities and/or third party service providers are located in countries outside of Australia (including but not limited to United States of America, China, Canada and the Philippines (“Recipient Countries”).

When we supply your information to any overseas recipients, we shall do so only for purposes listed in this policy and in accordance with Australian Privacy Law as applicable.

 

External Services

If you have contacted our Privacy Officer (see below for contact details under the heading “Our Store Locations”) and are not satisfied with our dispute resolution process, you may also refer the matter to:

The Office of the Australian Information Commissioner GPO Box 2999 Canberra ACT AUS 2601 Tel: 1300 363 992 Fax: 02 9284 9666 Website: www.oaic.gov.au

 

How you may access your personal information

Any request for access to your personal, sensitive or credit information held by us must be sent by email or post to our contact details referred to below under the heading “Our Store Location”.

If we are unable to grant your access, we will give you our reasons in writing within a reasonable time. These may include where providing the information to you may:

• reveal personal information about another individual person
• pose a threat to the health or safety of another individual person
• not be permitted by law
• reveal information of a commercially sensitive nature which is not required to be disclosed to you by Australian Privacy Law

There is no charge to make a request for access to your information but we may apply an administration fee for providing access.

We cannot give you access to credit information held about you by an external party whether that body obtained the information from us or not. We refer you to the privacy policy of that body.

 

How you may correct any personal information we hold about you

If you believe any personal information, we hold about you is incorrect, please contact us to the contact details referred to below under the heading “Store Locations” and tell us what information is, in your belief, incorrect and how you want it changed.

We will deal with your request according to Australian Privacy Law, as applicable. If we receive a request for access or correction, we will provide our response and/or complete any reasonable action within the timeframe required by law.

If we have supplied credit information which we have agreed to correct to a credit reporting body, we will notify that body within the timeframe required by law.

 

Complaints about how we deal with your personal information

If you have any complaint about how we deal with your personal information, please contact our Privacy Officer at the contact details referred to below. Our Privacy Officer will follow our Privacy Internal Dispute Resolution Process.

 

Our Contact Details

All communications you send to us must be sent by email or post to the following address AND marked to the attention of “The Privacy Officer”:

• By email: sales@captainnemos.com.au
• By post: PO Box 1151 Paradise Point QLD 4216

 

Changes to this Policy  

We may make changes to this Privacy Policy from time to time for various reasons including:

• changes to the law
• changes to technology
• changes to our business practices, procedures or systems

We will notify such changes by including the updated policy on our website. Where the changes may affect you in a particular way, and you have a contract with us, we will notify you if required by the contract or Australian.